Shipping & Returns
Shipping Policy
Welcome to Christ's District's shipping & returns section. Here, we aim to provide you with clear and transparent information about our shipping methods, packaging, and associated costs. Our commitment is to use plain, straightforward language to build trust and ensure that our customers remain loyal.
- Orders take 2 – 7 days to be completed, this is fully dependent on the item(s)
ordered.
- Christ’s district delivers its goods using Uber’s Courier Bike services.
- Once the order is completed communication will be sent to the customer
through Instagram/WhatsApp/Email. Once communication is made to the
customer the Uber courier bike will be requested to deliver the item(s) to the
customer’s stated location.
- The customer will be sent a link, so they are able to track their order
- The customer must ensure that there is someone available to receive their order
upon the Courrier Bike’s arrival.
- The amount charged for the delivery costs depends on the buyer’s location. The
further a buyer’s location is, the more the delivery costs they will be obligated to
pay.
- Christ’s district only deliverers orders Monday – Saturday, between the times of
9am and 5pm (SAST)
- We operate locally, within the Johannesburg area
- If a customer’s order arrives damaged, we will take full responsibility, we will
replace the item(s) free of charge (terms and conditions apply).
We believe in keeping things simple and direct. Our shipping policy is designed to provide you with a seamless shopping experience. Your satisfaction is our priority, and we strive to make the shipping process as smooth as possible.
Return & Exchange Policy
At Christ's District, we understand that sometimes your purchase may not meet your expectations. Therefore, we have a hassle-free return policy in place to ensure your peace of mind. Whether you've had a change of heart or are dissatisfied with a product, we've got you covered. Our straightforward refund or exchange policy is aimed at building trust and reassuring you that you can shop with confidence.
- As most of our product catalogue is custom made and hand made to order
Christ’s District does not offer full refunds on any of our products on the basis
of:
-
‘Change of mind’ - you decide you that don’t want the product anymore. This is
because the item(s) are uniquely tailored to the specific customer and they
cannot be resold to anyone else.
-
Unless:
- You receive completely different item(s) from the one(s) you ordered
- If the item(s) you received are defective (i.e. a component of said item is not fully
functional) for example you receive a bag with a defective zipper. We will replace
the items free of charge, as long as the customer can provide evidence that
item(s) where damaged before they received them.
MAKING CHANGES TO AN ORDER ALREADY DELIVERED AND RECIEVED
- If the customer would like to add or remove certain details from your item(s) they
may contact us with your request and we will communicate whether the change
is feasible or not.
- The customer may or may not be additionally charged for the change requested
on your order.
- The customer may or may not be charged an additional cost for delivery of the
adjusted item.
We believe in putting our customers first. Your satisfaction is important to us, and we are here to make the process simple and straightforward, allowing you to shop with ease and assurance.